Linux Admin

BANK OF AMERICA IS LOOKING FOR A LEAD ADMINISTRATOR, SERVICENOW PLATFORM TO JOIN ITS GLOBAL TECHNOLOGY SERVICE MANAGEMENT FUNCTION.

The ServiceNow Platform Lead Administrator will play a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level-2 end-user support, code migration/release support as well as production availability for over 10 ServiceNow instances. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution.

Key responsibilities include:

• Maintain and support the ServiceNow platform while adhering to bank policies and standards
• Manage ServiceNow code quality control processes and routines
• Lead and mentor a team of operations specialists assigned to work on ServiceNow
• Respond to incidents for application availability issues as part of on-call duties
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution

Requirements:

• Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management
• Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
• Proven experience as an administrator in highly regulated environments
• Experience in maintaining multiple ServiceNow environments
• ServiceNow certified implementation specialist (CIS)
• ServiceNow certified application developer (CAD)
• Experience leveraging MID servers for integration and automation

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.