ServiceNow Technical Consultant

Job Title: ServiceNow Technical Consultant

Location: Santa Clara, CA (Onsite)

Hire Type: Contract

Job Description:

• Total experience of 10+ years in IT required.
• CSM or CIS certification a must.
• Strong knowledge of ITSM, CSM and ITIL V3 expected.
• Solid hands-on understanding of ServiceNow platform and client/server scripting essential.
• Proficiency in JavaScript as an individual contributor.
• Around 5+ years of hands-on development experience in ServiceNow necessary.
• Hands-on experience in scoped application development.
• Experience with integrations.
• Process understanding of Incident, Problem, Change and Knowledge Management required.
• Good experience in ITSM, CSM and CMDB module implementation/development.
• Experience in managing client discussions and requirement gathering.
• Good communication and presentation skills required.
• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.
• Familiarity with Flow Designer, Integration Hub.
• Excellent knowledge of ServiceNow best practices & ongoing knowledge of ServiceNow features.
• Participate in daily stand-up meetings and collaborate with the team.
• Refine and estimate stories:
• Draft stories and acceptance criteria to support agreed upon process flows, data, and form requirements.
• Review, refine, estimate, and prioritize stories documented with the client.
• Perform design, build, and unit test activities.
• Configure stories.
• Execute unit tests of stories during sprint reviews and demos.