ServiceNow Architect – ITOM/ITAM/ITSM

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. Solution Architect that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements.

Fujitsu Right Now: There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Role and Accountabilities:

This will suit an experienced ServiceNow professional that challenges the status quo and looking for a phenomenal growth and interesting projects to work on. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

This role will align into the ServiceNow Technical Practice responsible for leading transformational projects for customers and building innovative solutions.

Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Design and architect ServiceNow solutions for customers across various industry verticals.
• Communicates technical problems and solutions to both technical and non-technical audiences.
• Assess customer requirements, align ServiceNow solutions with business goals, and devise strategic plans.
• Champion the use of industry and ServiceNow best practices in solution design and implementation.
• Address complex technical challenges, troubleshoot issues, and provide innovative solutions.
• Develop new IP solutions that enhance the ServiceNow platform's capabilities, potentially creating new market opportunities or addressing unmet needs.
• Stay abreast of emerging trends and technologies in ITSM and ServiceNow and incorporate these insights into IP development.
• Define business problems/opportunities with constraints, goals, budgets, and timelines.
• Ability to convey complex technical concepts in understandable business terms.
• Consults with business analyst/project manager to develop appropriate technical solutions.
• Execute technical solutions in capacity as a ServiceNow lead, subject matter expert.Coach and advise other Developers.

Qualifications

Skills and Experience Requirements:

• Minimum of 5 years of ServiceNow design and development experience
• Deep understanding of the ServiceNow platform, including its capabilities, limitations, and best practices.
• Experienced developing integrations leveraging SOAP, REST, JDBC, Integration Hub, Service Graph connector, etc.
• At least two full lifecycle ServiceNow implementations for large scale customers in the role of a lead consultant.
• Enterprise/large Service Management implementation experience
• Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
• Programming expertise in Java, JavaScript, or other functional programming languages
• Demonstrated understanding of ITIL practices

Skills and Certifications

• Minimum of ServiceNow CIS – ITSM and any additional CIS certifications
• ServiceNow Certified System Administrator
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Mandatory: Ability to communicate fluently in English.
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities.

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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