ServiceNow Administrator/Developer

About Worldline

Worldline is a global leader in the payments technology industry, helping businesses of all shapes and sizes to accelerate their growth journey quickly, simply, and securely.

We are shaping how the world pays and gets paid, with technology that powers the growth of millions of businesses across 5 continents.

Our mission is to help our people accelerate their careers, just as we help our customers accelerate their business.

The Opportunity

We are looking for a ServiceNow Administrator/Developer to contribute to a strategic transformation program.

Day-to-Day Responsibilities

• Evolving our ServiceNow instance into a DevOps-compliant environment.
• Enhancing our CMDB, ensuring high-level integration and automation.
• Simplifying and accelerating ITSM processes, boosting team efficiency and service quality.
• Managing ServiceNow Production Platform with a wide perspective and product knowledge.

Requirements

• At least 3 years of experience implementing ServiceNow integrations and administering the platform.
• ServiceNow Administration: Configuration and maintenance, user management, groups, roles, and permissions.
• ServiceNow Development: Experience with JavaScript, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and REST/SOAP APIs.
• ITSM Management: Strong understanding of ITSM processes (Incident, Problem, Change, Request Management) and their implementation.
• Workflows and Automation: Designing and implementing workflows using Flow Designer and Workflow Editor.
• CMDB and Configuration Management: In-depth knowledge of the ServiceNow CMDB, CSDM, and best practices for managing CI relationships.
• Reports and Dashboards: Creating reports, KPIs, and dashboards for ITSM process monitoring.
• ServiceNow Integrations: Experience with third-party integrations using REST/SOAP APIs, MID Server, and other connectors.
• ServiceNow CSM
• Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
• Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
• Documentation and Training: Writing user guides, technical documentation, and conducting training sessions for users and administrators
• Certifications: ITIL v4, ServiceNow System Administrator, ServiceNow Platform Implementation, ServiceNow IT Service Management (Fundamental / Implementation), ServiceNow CMDB.
• Strong communication skills in English, problem-solving and analytical skills, and collaboration skills.
• Hands-on, solution-oriented, self-starter, autonomous, quick learner.

What We Offer

• Part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• A wide range of benefits, including annual bonuses, vacation time, teleworking agreement, subsidized company restaurant, health insurance, and wellbeing@Worldline approach.