Lead ServiceNow Developer

Job Description

We are seeking an experienced Lead ServiceNow Developer with a strong background in Field Service Management (FSM) to design, develop, and implement FSM solutions. Main Responsibilities:

• Lead the architecture and design of ServiceNow FSM solutions based on business requirements and industry best practices.
• Develop technical specifications, workflows, and integrations to optimize field service operations.
• Design and implement workflows, resource allocation, and technician scheduling for efficient field service delivery. Key Expertise:
• Serve as the subject matter expert for the FSM module, ensuring optimal configuration and integration with other ServiceNow applications.
• Configure and manage Dispatch Console, Work Order Management, Asset & Inventory Management, and Mobile App setup.
• Ensure seamless integration of FSM with ITSM, CSM, and Asset Management. Technical Requirements:
• Develop custom workflows, automation, and mobile functionalities to enhance field service operations.
• Integrate FSM with ERP, CRM, IoT platforms, and other enterprise systems.
• Conduct performance testing and optimizations to ensure system scalability and reliability. Qualifications:
• 10+ years of experience in ServiceNow development with a focus on FSM.
• 8+ years of experience working with FSM and other ServiceNow modules such as ITSM, CSM, and Asset Management.
• Expertise in FSM applications, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory Management. Preferred Qualifications:
• Experience with IoT integrations in FSM for asset monitoring and predictive maintenance.
• Knowledge of ServiceNow Application Portfolio Management (APM) and Performance Analytics for FSM measurement.
• ServiceNow Certified Implementation Specialist – FSM or other relevant certifications. Certifications:
• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• FSM-specific certifications (preferred but not mandatory).