We are seeking a highly experienced ServiceNow Lead/Architect to guide the implementation, configuration, and management of ServiceNow platforms across ITSM, ITOM, HAM, and SAM modules.

This role requires strong technical leadership, hands-on development expertise, and the ability to collaborate directly with clients to deliver scalable and efficient ServiceNow solutions.

Key Responsibilities

• Lead the implementation and configuration of ServiceNow modules including ITSM, ITOM, and SecOps.
• Conduct customer workshops and technical sessions to gather requirements and translate them into technical solutions.
• Configure forms, workflows, reports, data imports, custom scripts, and third-party integrations.
• Draft user stories, acceptance criteria, and testing strategies aligned with customer requirements.
• Mentor junior developers and provide technical guidance across the team.
• Identify and resolve issues within customer ServiceNow environments.
• Stay current with ServiceNow platform updates and industry trends to maximize platform value.
• Support project timelines, deliverables, and customer expectations.
• Ensure all work aligns with organizational standards and quality benchmarks.
• Participate in integration gate reviews and ensure compliance with change management and audit requirements. Required Qualifications
• Proven experience leading and delivering at least four ITSM or ITOM implementations.
• Strong hands-on experience configuring and customizing ServiceNow environments.
• Proficiency in web technologies such as XML, JSON, AJAX, and CSS.
• Experience with CMDB, scripting, and integration within ServiceNow.
• Strong business acumen and ability to engage directly with customers.
• Excellent problem-solving and communication skills. Preferred Qualifications
• Experience with HAM, SAM, and SecOps modules.
• Familiarity with CRMTD and other ServiceNow-related tools. Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HAM Pro, SAM Enterprise

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