ServiceNow Architect in Bethesda, Maryland

Role : ServiceNow Architect

Location : Bethesda, MD ( 3 Days Hybrid )

Duration : 6+ Months Contract

Role Summary:

We are seeking a highly experienced ServiceNow CMDB & Service Mapping Architect to lead enterprise-wide Configuration Management and Service Mapping initiatives.

Job Description:

Key Responsibilities:

• Define and own the CMDB and Service Mapping strategy, architecture, and roadmap across multiple business units and platforms.
• Lead end-to-end Service Mapping engagements from discovery and dependency mapping to certification and operational handover.
• Serve as the technical lead and design authority, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.
• Establish data governance models, relationship mapping standards, and lifecycle management processes for CIs.
• Conduct CMDB maturity assessments, recommend improvements, and enable CMDB health dashboards and KPIs.
• Work with stakeholders in ITSM, ITOM, SecOps, and App teams to drive adoption and ensure data completeness.
• Lead integration design for third-party systems
• Develop and maintain accelerators, frameworks, and templates for quicker rollout across projects.
• Mentor junior developers and lead technical workshops.

Skills & Qualifications:

• ServiceNow Certified Implementation Specialist CMDB and Discovery (Mandatory)
• ServiceNow Certified Application Developer (Preferred)
• 12+ years in IT, 4+ years focused on ServiceNow CMDB & Service Mapping
• Hands-on experience with Pattern Designer, MID Server architecture, Horizontal & Top-Down Discovery
• Deep understanding of ITIL, Configuration Management, and Service Management
• Strong communication, stakeholder engagement, and documentation skills

Nice to Have:

• Experience working with large enterprise CMDBs (100K+ CIs)
• Prior experience with cloud-native infrastructure discovery (AWS, Azure, Google Cloud Platform)
• Familiarity with Kubernetes and container-based discovery
• Exposure to ServiceNow AIOps, HAM/SAM, or SecOps

Education Qualification:

• Bachelor s degree in computer science, Information Technology, or a related field (or equivalent experience).