servicenow ham manager

Laiba technology
Yonkers, NYPosted 12 days ago
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Job Title: IT Project Coordinator (Agile/Scrum)
Location: Jackson, MS (Onsite)
Duration: Full Time Role
Interview mode: Video
Visa: USC & GC only
Job Description:
The IT Project Coordinator will play a key role in supporting the planning, execution, and delivery of IT initiatives by collaborating with multiple cross-functional teams. This role combines project coordination with Scrum Master responsibilities to ensure clear communication, alignment on goals and timelines, and the timely resolution of cross-team dependencies and blockers. The IT Project Coordinator will be instrumental in keeping teams organized, focused, and on track to deliver high-quality technology solutions that align with business objectives.
IT Project Coordinator Typical Duties: Typical duties may include, but not be limited to:
- Lead Scrum of Scrums ceremonies to foster collaboration across agile teams.
- Assist Project Managers and Scrum Masters with sprint planning, JIRA alignment, user story tracking, and backlog management.
- Support technical teams with process documentation, cutover planning, and post-migration validation. Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and ensure regular updates to key users and leadership.
- Prepare and distribute weekly/monthly status reports, dashboards, and metrics to communicate project health. Develop and maintain Business Process Documents (BPDs), demo tracking sheets, build documentation, and sign-off workflows.
- Standardize documentation practices across the project to ensure traceability and compliance.
- Engage with functional leads, team members, developers, QA, and third-party leads to capture project needs and ensure end-to-end smooth delivery. Address concerns or escalations and ensure timely resolutions through appropriate channels.
- Other duties as assigned.
Qualifications:
The following qualifications are required or preferred:
- Bachelor's degree in Business, Information Systems, Computer Science, or related field with at least 3 years of experience in IT project coordination or Agile team support.
- Certified Scrum Master (CSM), PSM, or equivalent (or willingness to obtain).
- In-depth understanding of Agile/Scrum methodologies and IT software development lifecycle.
- Excellent interpersonal, verbal, written, and presentation communication skills.
- Excellent planning, organization, and time management skills.
- Strong problem-solving and negotiation abilities.
- Proficient in project management tools such as JIRA, Smartsheet, MS Excel, and various reporting tools.
- Previous experience as a Scrum Master and/or Business Analyst is highly desirable.
- Experience with SAP Cloud ALM or other ALM applications is a plus. Seniority level
- Mid-Senior level Employment type
- Full-time Industries
- IT Services and IT Consulting
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