ServiceNow Developer

Job Description

We are currently seeking a senior ServiceNow Developer to be the sole and primary developer for an established ServiceNow ITSM instance supporting all internal worldwide company employees.

The work location for this position is in India, full time, 100% remote.

Responsibilities

You will be our primary developer for our ServiceNow ITSM instance. The applications/modules currently deployed include service catalog & self-service portal with integrated chat, mobile, incident, request, knowledge, service workflows, notifications, feature center & agile, custom tables, performance analytics, integration with Microsoft PowerBI, and more.

Our upcoming roadmap includes implementing change management and automate additional laborious processes within the company.

You will be responsible for the entire ServiceNow environment which includes day-to-day maintenance and patching, resolution of service interruptions, integrations, and enhancements. This position will be the only ServiceNow developer at this time.

You will make all architectural decisions on how to develop, enhance and implement change. This position will collaborate with the ServiceNow business analysis team located in the US on Eastern time.

External consultants may be brought in to assist you on an as needed basis during significant enhancements.

We value diversity and inclusion in the workplace.

Equal Employment Opportunity Employer

We are committed to creating inclusive environments where people can bring their full, authentic selves to work every day.

Skills and Requirements

8+ years of experience architecting, designing, developing, implementing & maintaining ServiceNow ITSM in an enterprise environment.

8+ years of experience with the core ServiceNow applications (Service catalog, chat, incident, request, problem, knowledge, change, reporting analytics, etc.)

8+ years of experience with ServiceNow data, reporting, dashboards, and integrations with PowerBi or similar

8+ years of experience with scripting & automation within ServiceNow utilizing JavaScript, Glide API, and Flow Designer

8+ years of experience in JavaScript, HTML, CSS, and Glide scripting

8+ years of experience with workflows, business rules, client scripts, and UI policies

8+ years of in-depth experience utilizing workflows and building custom applications to automate business processes

8+ years of in-depth experience with integrations using Azure SSO, SAML, REST, SOAP, MID Server, ServiceNow Integration Hub and API-based connections

8+ years of in-depth experience architecting ServiceNow

Experience with agile methodologies is a must

Associates degree minimum Experience with ServiceNow HR, ITOM, AIOps

ServiceNow certification is a plus

ITIL certification is a plus