ServiceNow Developer, Associate

Hirebridge is seeking a skilled ServiceNow Developer, Associate to implement IT Operations Management solutions. The successful candidate will work with our team to develop innovative solutions using best practices for implementing Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine modules - Discovery, Service Mapping, and event management. Responsibilities:

• Collaborate with IT Program Manager, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.
• Leverage experience and subject matter expertise to implement the Core suite of ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, App Engine applications – Discovery and Service Mapping.
• Integrate ServiceNow with enterprise applications, Monitoring, SIEM systems, other ServiceNow instances, and Microsoft Copilot.
• Customize Service Portal for enhanced end-user experience and incorporate Copilot capabilities to streamline and automate routine processes.
• Mentor junior developers and peer review code to ensure team development follows ServiceNow and Copilot best practices.
• Perform periodic technical and functional assessments of solutions, implementing Copilot-enabled enhancements where applicable.
• Provide technical documentation for all implemented solutions, including Copilot integrations.

Requirements:

• Bachelor's degree in computer science or a related field, or 9+ relevant years of experience.
• Minimum of 5 years' experience in implementing solutions on the ServiceNow platform, including but not limited to server- and client-side scripting, Glide API, Web Services, AngularJS, ServiceNow Studio, Bootstrap CSS, Jelly Scripts, etc.
• Extensive process knowledge and working experience as a lead implementer for ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine solutions, with an added focus on integrating Copilot into workflows.
• Experience integrating with enterprise and third-party applications through OOTB and custom APIs, including Copilot integration.
• Experience in creating audience-specific technical documents, user guides, and/or presentations.
• Strong communication skills (verbal & written), with the ability to explain Copilot-enhanced solutions to technical and non-technical audiences.