ServiceNow Developer, Associate

Job Title: ServiceNow Developer, Associate

About Us:

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 30 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Summary:

The ServiceNow Developer, Associate will be responsible for developing solutions using best practices for implementing Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine modules - Discovery, Service Mapping, and event management.

Key Responsibilities:

• Interface and coordinate with IT Program Manager, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.
• Leverage experience and subject matter expertise to implement the Core suite of ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, App Engine applications - Discovery and Service Mapping.
• Integrate ServiceNow with enterprise applications, Monitoring, SIEM systems, other ServiceNow instances, and Microsoft Copilot.
• Customize Service Portal for enhanced end-user experience and incorporate Copilot capabilities to streamline and automate routine processes.
• Mentor other developers and peer review code to ensure team development follows ServiceNow and Copilot best practices.
• Work on Continuous Service Improvement by performing periodic technical and functional assessments of solutions, implementing Copilot-enabled enhancements where applicable.
• Provide technical documentation for all implemented solutions, including Copilot integrations.

Requirements:

• Bachelor's degree in computer science or a related field, or 9+ relevant years of experience.
• Minimum of 5 years' experience in implementing solutions on the ServiceNow platform, including but not limited to server- and client-side scripting, Glide API, Web Services, AngularJS, ServiceNow Studio, Bootstrap CSS, Jelly Scripts, etc.
• Extensive process knowledge and working experience as a lead implementer for ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine solutions, with an added focus on integrating Copilot into workflows.
• Experience integrating with enterprise and third-party applications through OOTB and custom APIs, including Copilot integration.
• Experience in creating audience-specific technical documents, user guides, and/or presentations. Strong communication skills (verbal & written), with the ability to explain Copilot-enhanced solutions to technical and non-technical audiences.

Benefits:

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.