ServiceNow ITSM Developer

ServiceNow ITSM Developer

We are seeking a highly skilled ServiceNow ITSM Developer with 10+ years of experience to design, develop, and implement IT Service Management (ITSM) solutions on the ServiceNow platform. Key Responsibilities:

• Design, develop, and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Customize and configure ServiceNow workflows, business rules, UI policies, client scripts, and UI actions.
• Develop and maintain Service Catalog and Service Portal components.
• Implement automation using Flow Designer, Workflow Engine, and Orchestration.
• Integrate ServiceNow with third-party tools and enterprise applications via REST/SOAP APIs.
• Develop custom applications and modules as per business needs.
• Work with ServiceNow Discovery, CMDB, and Asset Management to enhance IT operations.
• Optimize performance, security, and usability of the platform.
• Troubleshoot and resolve ServiceNow application issues.
• Stay updated with ServiceNow latest releases and best practices.
• Collaborate with IT teams and business stakeholders to define and refine requirements.
• Provide technical leadership and mentorship to junior developers. Required Skills & Qualifications:
• 10+ years of IT experience, with at least 7+ years of ServiceNow development experience.
• Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge).
• Hands-on experience with JavaScript, Glide API, UI policies, ACLs, Business Rules, and Client Scripts.
• Experience in ServiceNow integrations with external applications using REST, SOAP, MID Server.
• Proficiency in Flow Designer, Workflow Engine, and Orchestration.
• Experience with Service Catalog and Service Portal development.
• Knowledge of ITIL framework and ITSM best practices.
• Strong understanding of CMDB and Asset Management principles.
• Experience in developing custom scoped applications in ServiceNow.
• Familiarity with ServiceNow Certified System Administrator (CSA) and ITSM Implementation.
• Strong problem-solving, debugging, and performance optimization skills.
• Excellent communication and teamwork skills.