ServiceNow Engagement Manager Lead

ServiceNow Engagement Manager Lead About K2 Partnering Solutions

K2 Partnering Solutions is a global leader in technology consulting, talent solutions, and business transformation. We empower digital transformation through deep expertise in ServiceNow and enterprise technology solutions.

Location:

Remote / Client Site (as needed)

Job Type

Full-Time

Job Summary

The ServiceNow Engagement Manager Lead is responsible for leading complex ServiceNow delivery engagements, ensuring excellence in execution, stakeholder satisfaction, and business value realization. This role requires strong leadership, communication, and project management skills to drive successful outcomes.

Key Responsibilities

• Lead and manage end-to-end ServiceNow implementations, upgrades, and enhancement projects
• Serve as the primary point of contact for clients and internal stakeholders
• Define project scope, timelines, deliverables, and resource planning
• Monitor project progress, risks, and financials to ensure successful delivery
• Facilitate executive status updates, stakeholder alignment, and escalation resolution
• Collaborate with business analysts, developers, and architects to deliver ServiceNow solutions
• Ensure compliance with governance, change management, and quality standards
• Support pre-sales activities, proposals, and client roadmaps

Required Qualifications

• Proven experience leading ServiceNow engagements across ITSM, ITOM, HRSD, or other modules
• 7+ years of experience in IT consulting, program/project management, or delivery leadership
• Strong client-facing communication and relationship management skills
• Experience with Agile and Waterfall methodologies
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) a plus

Preferred Qualifications

• PMP, ITIL, or Agile certifications
• Experience in a consulting or global delivery environment

What We Offer

• Competitive compensation and benefits
• Opportunity to work with industry-leading clients and ServiceNow experts
• Global collaboration and career development opportunities

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individual’s actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.