ServiceNow & SharePoint, AZ

Job Summary:

We are seeking an experienced Business Analyst with expertise in ServiceNow and SharePoint to join our client's team. The ideal candidate will configure and optimize ServiceNow and SharePoint platforms aligning with organizational goals. This is an onsite role requiring strong analytical skills and ability to collaborate effectively with cross-functional teams. Key Responsibilities:

• ServiceNow Configuration:
• Configure ServiceNow according to predefined templates and guidelines provided by the Process Improvement Team.
• Tailor ServiceNow configurations to address unique organizational requirements.
• Collaborate with stakeholders to ensure effective implementation of templates and workflows.
• SharePoint Enhancements:
• Optimize SharePoint functionalities to improve user experience and system efficiency.
• Support the migration and integration of content from SharePoint to Microsoft Teams.
• System Support and Troubleshooting:
• Provide ongoing user support for ServiceNow and SharePoint platforms.
• Troubleshoot issues and ensure timely resolution.
• Monitor system performance and address any anomalies.
• Documentation and Reporting:
• Maintain detailed documentation of configurations, workflows, and process changes.
• Prepare regular status updates and reports for management and stakeholders.

Requirements:

• Hands-on experience configuring and managing ServiceNow.
• Strong understanding of ServiceNow and SharePoint architecture and functionalities.
• Proficiency in improving and customizing SharePoint environments.
• Familiarity with Microsoft Teams and its integration with SharePoint.
• Exceptional problem-solving skills and attention to detail.
• Ability to collaborate across departments and with technical/non-technical stakeholders.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience working with cross-functional Process Improvement Teams.
• Background in supporting digital workplace transformation initiatives.

This is an onsite role requiring W2 employment; no C2C or third-party candidates will be considered.

Recruitee is an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.