ServiceNow Presales Lead

Presales & Solutions Lead

Tephra is seeking a Presales & Solutions Lead to position solutions using ServiceNow products across various industries.

The successful candidate will develop and present Tephra's services capabilities and tailor-made solutions to address customers' business requirements.

Key Responsibilities:

• Drive sales and solution activities, including solution designing and project planning.
• Contribute to project strategy and deliverable planning.
• Develop solutions to address business problems using proven methods and tools.
• Work effectively with geographically diverse teams to deliver timely responses to clients.
• Evolving business solutions and articulating them to client audiences.
• Provide product demos and support proof of concepts as required.
• Communicate how the engagement impacts risks, business objectives, and quality goals.
• Interface with implementation teams to ensure a successful transition from the sale phase to the delivery phase.

Required Skills:

• 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
• Experience in ITSM, ITOM, ITAM, CMDB, CSDM, and Discovery.
• Experience in ATF, Mobile Solutions, Reporting, and Analytics.
• Experience in sales & positioning of HRSD and CSM/FSM.
• Exposure to IRM, TSOM, and other industry-specific solutions.
• Technical knowledge in ServiceNow Platform, workflows, Integrations, and ServiceNow implementation experience.
• Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow certified along with pre-sales accreditations.
• Able to mentor, build teams, work in a team, and work independently.

Soft Skills:

• Good oral and written communication skills.
• Ability to proactively propose alternate solutions to the customer as and when needed.
• Good organizational and inter-personal skills to communicate with business stakeholders.
• Self-driven, motivated, and results-oriented.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.

Travel: Willingness to travel as necessary.