ServiceNow Solutions Architect

ServiceNow Solutions Architect & Technical Manager

Long-term contract

Location: Woodlawn, MD (Onsite 5 days per week)

Client: Federal

Pay Rate: Market/DOE

Must be able to obtain and maintain a Public Trust. Contract requirement.

Key Required Skills: Expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development Team Leads.

Position Description

• Lead the ServiceNow Architecture development, enhancements and implementations.
• Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
• Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.
• Assist development teams as needed.

Detailed Skills Requirements FOUNDATION FOR SUCCESS (Basic Qualifications)

• Bachelor's and 12 years of experience, Master's and 10 years of experience or 18+ in lieu of a degree
• 10+ years of experience as a ServiceNow Developer
• 5+ years as a ServiceNow Solutions Architect
• 5+ years leading ServiceNow development teams

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

• Required ServiceNow certification:

o Certified System Administrator (baseline)

o Certified Application Developer (baseline)

ServiceNow CIS certification in multiple areas:

o CIS – Customer Service Management

o CIS – IT Service Management

o CIS – Discovery

o IS – Service Mapping

o CIS – Strategic Portfolio Management

o CIS – Application Portfolio Management

o CIS – Software Asset Management

o CIS – Hardware Asset Management

• 5+ years of experience with technical discussions and reviews.
• 5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
• 5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
• 5+ years of Industry experience (e.g., Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
• 5+ years of technical leadership experience driving change/solutions.
• Ability to work in a high-growth, fast-paced environment
• Excellent understanding of system architecture, design principles, and impacts
• Experience supporting IT-related data integrity (CMDB, HAM, SAM etc.)
• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly
• Experience with the US Federal Government

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Workspaces, and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM, or HR
• Project Management or Agile certification
• ITILv4 Foundations Certification