ServiceNow Developer, QA

Overview

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. Job Description

The ServiceNow Developer is responsible for development and configuration within the ServiceNow suite of capabilities, with a focus on QA and ATF. The developer will work with technical and business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. Responsibilities:

• Design, develop, test, and deploy QA and ATF capabilities on the ServiceNow platform using best practices and agile methodologies.
• Configure and enhance ServiceNow QA and ATF capabilities using out-of-box functionality as a strong guiding principle.
• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform.
• Implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff.
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into existing and new solutions, following ServiceNow best practices and standards.
• Document the design, development, testing, and deployment processes for ServiceNow applications and modules, and maintain the configuration management and version control of the code and scripts. Minimum Qualifications:
• Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 5 years of progressive experience in application systems/administration OR 7 years of experience without a degree.
• Prefer proficiency in at least two scripting languages used currently in production.
• Must be able to lead, engage and mentor others to achieve a very high level of application systems availability and have good business skills. Preferred Qualifications:
• A CSA (Certified System Administrator) certification from ServiceNow.
• At least 5 years of experience in developing solutions on the ServiceNow platform, with broad exposure to different modules and in ServiceNow Automated Test Framework (ATF).
• Strong background in Quality Assurance (QA) practices and methodologies.
• Ability to design, develop, and implement test plans and test cases.
• Understanding of SDLC and agile software development practices.
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).
• Strong knowledge of ServiceNow scripting languages, such as JavaScript, AngularJS, HTML, CSS, XML, and JSON.
• Strong communication skills and the ability to interact effectively with clients and stakeholders.
• A strong team player and collaborator mindset, with a willingness to share knowledge and learn from others.