LAUSD - 202501 - ServiceNow ITSM Developer

Job Title: ServiceNow ITSM Developer Resource

About the Role: The Los Angeles Unified School District seeks a qualified ServiceNow ITSM developer resource to augment its ServiceNow team in implementing IT Service Management (ITSM).

Key Responsibilities: Develop a technical implementation and migration plan for ServiceNow ITSM. Install, configure, and customize the ServiceNow ITSM platform to align with requirements. Migrate configurations, user access, service requests, incidents, work orders, and change requests from an existing system to ServiceNow ITSM. Configure integrations between ServiceNow and other systems using APIs and data load. Create reports for ITSM data in ServiceNow and Microsoft Power BI. Analyze system performance and adjust various tuning parameters or code for best performance. Perform unit testing, UAT, stress testing scenarios with technical staff. Implement ongoing enhancements requests.

Requirements: Three years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full-cycle implementation. ServiceNow Certified Implementation Specialist in ITSM. Extensive knowledge of JavaScript. Familiarity with UI, SQL, HTML, and CSS. Knowledge of XML and structural programming concepts. Knowledge of ITIL processes. Experience in developing ServiceNow reports. Experience in ServiceNow Playbook development. Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP). Familiarity with Remedy ITSM, Microsoft Power BI, ServiceNow CSM, and NowAssist is preferable.

Work Schedule: The resource(s) shall be available to begin work upon full execution of the agreement. Standard work hours will be Monday through Friday between 8 AM to 5 PM PT, unless other arrangements are mutually agreed upon.