Sr. Business Process Consultant, ServiceNow Finance

Our Journey to Make the World Work Better for Everyone

We started in sunny San Diego, California in 2004 with a vision to transform how we work. Today, as a global market leader, our innovative AI-enhanced technology brings together people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

We're driven by a purpose to make the world work better for everyone. Our intelligent cloud-based platform connects everything to deliver meaningful outcomes. The Role

A Business Process Consultant (BPC), ServiceNow Finance & Supply Chain Solutions is a functional and process expert who works with customer implementation/delivery teams. They consult with customers to help them transition business requirements into configuration requirements of the growing ServiceNow Finance & Supply Chain Product Line.

This includes Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO) Solutions. The goal is to accelerate and drive customer business outcomes. Key Responsibilities:

• Be the process expert for Finance, Supply Chain, and/or Source-to-Pay departments using ServiceNow products and best practices.
• Drive Finance, Supply Chain, and/or Source-to-Pay-specific process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders.
• Lead customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality.
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral.
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution.
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. Qualifications:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, and/or Source-to-Pay operations/technology departments.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Experience in analyzing and recommending Finance, Supply Chain, and/or Source-to-Pay strategies based on business priorities.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development.
• Strong understanding of leading Finance, Supply Chain, and/or Source-to-Pay related systems and tools.
• Proven experience in defining and deploying future-state processes and identifying solutions from a people, process, and technology perspective.