ServiceNow CMDB Administrator

Job Title: ServiceNow CMDB Administrator

This role plays a crucial part in ensuring the CMDB reflects the true state of Bentley's organization's IT infrastructure, enabling better decision-making, improved service delivery, and more efficient ITIL Practices.

A ServiceNow CMDB Administrator will be responsible for managing and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. The role requires a strong understanding of data integrations, data structure, and technical support of IT systems.

The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, accounts, and stakeholders. Responsibilities

• CMDB Management: Maintenance and update the ServiceNow CMDB, ensuring data accuracy and completeness. Aligned with the organization's ITIL processes.
• Data Integration: Develop and manage data integration processes between ServiceNow and other IT systems, utilizing other relevant tools.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of CMDB management.
• Documentation: Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures.
• Collaboration: Work closely with IT teams, stakeholders, and vendors to ensure seamless integration and support of IT services. Qualifications
• Bachelor's degree: In STEM or Computer Science or Information Technology, or a related field.
• Experience: 5 years of experience in ServiceNow Platform and CMDB Lifecycle management.
• Familiarity: Familiarity with Discovery Tools, including Microsoft System Center Configuration Manager (SCCM). Technical Skills
• Proficiency: Proficiency in SQL administration and SQL development.
• Understanding: Strong understanding of data integration techniques and tools.
• Scripting languages: Experience with scripting languages (e.g., JavaScript, PowerShell) is a plus.