ServiceNow Strategic Portfolio Management

Job Title: ServiceNow Strategic Portfolio Management (SPM) Product Owner

Our client, a family-owned Midwestern grocery/retailer, is seeking an experienced ServiceNow SPM Product Owner to enhance their platforms and align with business objectives. Key Responsibilities:

• Organize and prioritize the product backlog, refining user stories and acceptance criteria.
• Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
• Manage continual improvement around dashboarding and reporting capabilities.
• Oversee end-to-end delivery of SPM features, from ideation to deployment.
• Ensure documentation matches the current state of the process and system.
• Manage testing plan(s) for SPM for bi-annual upgrades. Stakeholder Collaboration:
• Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
• Conduct product demonstrations for stakeholders and gather feedback for continuous improvement. Technical Oversight:
• Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
• Collaborate on technical designs and ensure adherence to ServiceNow best practices.
• Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables. Qualifications:
• Experience:
• Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).
• Certifications (Preferred):
• Certified ServiceNow Administrator (CSA).
• Certified Implementation Specialist - SPM.
• Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.
• Technical Skills:
• Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
• Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
• Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.