ServiceNow Business Analyst - Onsite

ServiceNow Business Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

Title: ServiceNow Business Analyst

Type: Long term contract - 1 year plus

Location: Houston Downtown- Need to be onsite- 5 days a week

Industry: Oil & Gas

W2 Employment only, No C2C, No Sponsorship, No Relocation

Essential Duties

• Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
• Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
• Participate in technical review sessions
• Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
• Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
• Manage complexity resulting from large projects and/or multiple stakeholders
• Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
• Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
• Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
• Manage time to balance individual work with the success of the team and the client on multiple projects.
• Coach and mentor team members as needed.

Required Qualifications

• 7+ years of experience working as a business analyst
• 5+ years of professional services experience
• 3+ years of ServiceNow experience including but not limited to the following:
• Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
• Building reports and dashboards for internal team use as well as end users
• Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
• Hands on experience with modifying form and list views in ServiceNow
• Experience setting up and managing a Visual Task Board (VTB)
• Ability to understand business processes and translate into technical specifications
• Working understanding of SDLC and Agile development best practices
• Excellent oral and written communication skills (English language)
• Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
• Customer-focused approach with outstanding interpersonal skills
• Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.