ServiceNow Developer, ITSM

Job Summary

The ServiceNow Developer will be responsible for developing and configuring within the ServiceNow suite of capabilities with a focus on ITSM and SPM. The developer will work with technical and business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. Responsibilities:

• Design, develop, test, and deploy ITSM and SPM applications and modules on the ServiceNow platform using best practices and agile methodologies.
• Configure and enhance ServiceNow ITSM and SPM applications using out-of-box functionality as a strong guiding principle.
• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform
• Implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff.
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into existing and new solutions, following ServiceNow best practices and standards. Minimum Qualifications
• Bachelor's degree from a recognized college or university with major coursework in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 5 years of progressive experience in application systems/administration OR 7 years of experience without a degree.
• Prefer proficiency in at least two scripting languages used currently in production. Additional Qualifications
• A CSA (Certified System Administrator) certification from ServiceNow.
• At least 5 years of experience in developing solutions on the ServiceNow platform, with broad exposure to different modules and knowledge of IT Service Management (ITSM) and Strategic Portfolio Management (SPM). Emory University is an Equal Opportunity Employer

Emory University is committed to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.