ServiceNow Implementation Manager

Your Journey at MyCNAJobs Starts Here:

At MyCNAJobs, you can build a meaningful and rewarding career with real flexibility to balance work with life moments. You're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career.

Everyone has equitable access to opportunities for career growth and leadership. Over our years of history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. Job Description:

We're seeking a passionate leader to guide our clients through their ServiceNow ITOM (IT Operations Management) program and share their knowledge of ITOM's services, processes, and best practices for IT operations availability to maximize its value. Responsibilities:

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs
• The primary focus of this role is IT Operations Management (ITOM) and Integrations, but the selected resource may also be assigned work on other ServiceNow modules (ITAM, ITSM, ITBM, DevOps)
• Demonstrate deep knowledge and experience of running an IT Operations Management program
• Advise clients on leveraging ServiceNow for supporting their ITOM program Desired Skills:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in one or two of the following: Discovery, Event Management, HAM, SA, and Service Mapping Qualifications:
• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM (IT Operations Management)
• Proficient in ServiceNow ITOM development (configuration and coding)