ServiceNow Customer Service Management

Your journey at mycnajobs starts here:

We are committed to providing a meaningful and rewarding career with real flexibility to balance work with life moments. Our team trusts you to deliver results and make an impact. We value diversity, care for your well-being, and nurture your career.

Our 80-year history has shown that delivering excellent service through innovation is a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as technology-powered solutions, to enhance our services. Job Description

myncnajobs is looking for a ServiceNow Customer Service Management (CSM) Manager to support the continuous growth of our ServiceNow Customer Service Management program.

Our ServiceNow practice is recruiting ambitious individuals with a drive to aggressively grow their careers in a fast-paced, high-energy environment. Responsibilities:

• Participate in client workshop and lab exercise activities.
• Leverage your deep ServiceNow expertise to provide technical architecture designs to support client process improvement initiatives.
• Design and configure ServiceNow Customer Service Management and Field Service solutions to align with our client programs.
• Guide your clients through the implementation of their ServiceNow CSM solutions.
• Provide technical guidance to developers on ServiceNow configuration.
• Develop testing plans and support customers through the testing cycle.
• Develop training plans and deliver across all functional departments. Desired Skills:
• Certified System Administrator (CSA)
• Certified Implementation Specialist - Customer Service Management Qualifications:
• 3+ years' experience in a professional environment
• 2+ years of experience with ServiceNow implementation
• Certified System Administrator (CSA)
• ServiceNow implementation lead or system administrator experience (hands-on configuration work)
• Ability to work both independently and in a team environment with professionals of all levels
• Strong organizational, interpersonal, and presentation skills
• Excellent written and oral communication skills
• Ability to multi-task and handle multiple projects at the same time
• Exceptional problem-solving, critical thinking, and analytical skills About mycnajobs

myncnajobs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.