Senior ServiceNow Solution Analyst

Job Summary

We are seeking a highly skilled and experienced Senior ServiceNow Solution Analyst to join the IT team of a leading beverage distributor in the United States. This role focuses on designing and delivering scalable ServiceNow solutions across various modules, ensuring alignment with business objectives and process optimization.

• Lead the design and implementation of complex ServiceNow solutions and integrations.
• Collaborate with business stakeholders to translate requirements into scalable ServiceNow designs.
• Develop custom applications, workflows, and automations within the ServiceNow platform.
• Ensure quality, efficiency, and performance across all ServiceNow solutions.
• Work cross-functionally to optimize business processes through ServiceNow capabilities.
• Stay current with ServiceNow platform updates, enhancements, and best practices.
• Recommend and implement platform improvements and process optimizations.
• Promote knowledge sharing and continuous improvement across the team.
• Participate in Agile and DevOps-driven projects using modern collaboration tools.
• Serve as a subject matter expert in solution architecture within the ServiceNow ecosystem. Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• ServiceNow CSA certification (Certified System Administrator) – mandatory.
• ITIL Foundation v3 or later – mandatory (strong ITIL knowledge required).
• At least 3 years of hands-on experience across multiple ServiceNow modules (e.g., ITSM, HRSD, AppEngine, ITOM, IRM, SecOps).
• Proven ability to design and lead ServiceNow solutions beyond ITIL.
• Strong experience in functional manual testing, UI/API integration testing.
• Proficient in JIRA Test Management tools.
• Deep knowledge of API testing tools (Postman, Rest Assured).
• Experience building mock services for testing.
• Familiarity with test automation frameworks (Selenium, Playwright).
• Proficient in object-oriented programming, data structures, and software design principles.
• Excellent communication and stakeholder management skills. Preferred Skills:
• Experience working directly with development teams to deliver ServiceNow implementations.
• Experience in Agile/DevOps environments.
• Additional ServiceNow certifications (e.g., CIS – ITOM, HRSD, AppEngine).
• Experience leading client-facing technical discussions and solutioning sessions.
• Experience in stakeholder engagement and driving strategic conversations with IT leadership.