Director ServiceNow Enterprise Applications

Lead the Cutting Edge Cloud Platform

The Head of ServiceNow Enterprise Applications is responsible for leading the organization's efforts in optimizing and leveraging Service Now and other systems in the ecosystem to improve operational efficiency, streamline business processes, and drive innovation. Key Responsibilities:

• Develop and execute a comprehensive Service Now Application strategy in alignment with the organization's business objectives.
• Collaborate with business and technology senior leaders to define technology roadmaps and long-term vision.
• Develop and articulate a clear vision for our Service Now and ecosystem, aligning technology investments with the company's strategic goals.
• Drive innovation by identifying emerging technologies and trends that can be leveraged to gain a competitive edge. Team Management:
• Global team with 30+ members (pillar managers, developers, business analysts).
• Build, lead, coach, and mentor a high-performing team of professionals, application architects, developers, and analysts.
• Set clear goals and objectives for the team and provide guidance for their professional development.
• Foster a culture of collaboration, creativity, and continuous learning within the team. Service Now Implementation and Portfolio Management:
• Hands on leader to drive the implementation, maintenance, and enhancement of Service Now platform and ecosystem of applications.
• Platform assessment and optimization of our Service Now portfolio, ensuring alignment with business needs and scalability.
• Maintain a holistic view of our application landscape, making informed decisions about software development, integration, and retirement.
• Ensure the systems meet business requirements, compliance standards, and performance and quality expectations. Digital Transformation:
• Champion digital transformation initiatives by leveraging technology to streamline business processes, enhance data analytics, and improve customer and colleagues' engagement.
• Ensure the seamless integration of digital solutions across the organization. Budgeting and Resource Allocation:
• Develop and manage the Service Now application budget, ensuring cost-effective utilization of resources.
• Prioritize projects and allocate resources effectively. Performance Monitoring and Reporting:
• Establish KPIs and metrics to measure the performance and effectiveness of Service Now and ecosystem systems.
• Provide regular reports to senior leadership on system performance, KPIs, and project status. Minimum Qualifications:
• Bachelor's degree in computer science, Information Technology, or a related field.
• 5+ years of Enterprise Application development experience.
• Hands-on techno-functional leader with 5+ years in Service Now system management specifically IT Service Management, Customer Service Management, HR Service Delivery.
• Proven track record of successfully implementing and managing Service Now platform in complex organizations for at least 2 modules listed above.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Strong knowledge of enterprise software, cloud solutions, technology trends, and industry best practices.
• Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively at all organizational levels.
• Project management and change management expertise.
• Budgeting and financial management skills. This is an onsite based job. The candidate selected can be located on our Santa Clara, CA site or our Austin, TX site.