ServiceNow Release

Transforming Healthcare with ServiceNow at CVS Health

We are seeking a seasoned professional to lead our ServiceNow release management and dev ops initiatives. This role is critical in supporting the development and implementation of our overall ServiceNow release strategy, while operational objectives and strategic business initiatives are met.

The ideal candidate will have a strong background in managing ServiceNow release management and configuration of the ServiceNow platform. They will lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow release management & dev ops.

Key Responsibilities:

• Partner with technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow release management.
• Develop, implement, and maintain a governance strategy to achieve consistent and efficient release process for stakeholders.
• Collaborate with architects and stakeholders to understand their needs and translate them into ServiceNow configurations.
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
• Design and configure ServiceNow release managment modules to collect, analyze, and visualize data to drive data-based decision-making.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 7+ years of managing ServiceNow release management and configuration of ServiceNow platform.
• Strong knowledge of release management concepts, methodologies, and best practices.
• Customer obsessed, with ability to influence and consult while solving business processes and/or technical problems to meet customer needs.
• Program/Project Management or Scrum Master experience with strong skillset in communications, tracking, reporting, risk management, and negotiation skills.

Career Advancement Opportunities:

We offer competitive pay, comprehensive benefits, and opportunities for career advancement. Join our team and help us transform healthcare with ServiceNow!