ServiceNow Technical Expert

ServiceNow Technical Expert

We are seeking a highly skilled ServiceNow technical expert to join our team. As a technical expert, you will be responsible for developing, configuring, and maintaining ServiceNow applications with a focus on Service Catalogs and Request Workflows within ITSM and HRSD modules.

You will write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Additionally, you will collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions.

As a ServiceNow technical expert, you will stay current on ServiceNow platform upgrades, new features, and best practices. You will also provide technical support and training to platform users as needed.

The ideal candidate will have 3–5 years of ServiceNow development experience, including system configuration and scripting. They will also possess Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.

In this role, you will have the opportunity to work with various ServiceNow modules, including Strategic Portfolio Management (SPM), IT Operations Management (ITOM), Public Sector Data Services (PSDS), Hardware Asset Management (HAM), or Software Asset Management (SAM). Key Responsibilities:

• Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules.
• Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules.
• Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions.
• Stay current on ServiceNow platform upgrades, new features, and best practices.
• Provide technical support and training to platform users as needed.
• Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access.
• Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements:
• 3–5 years of ServiceNow development experience, including system configuration and scripting.
• Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Demonstrated experience configuring and delivering Service Catalog items, including complex workflows.
• Proficiency in ITSM and HRSD modules.
• Strong knowledge of ACLs, form-level and field-level security.
• Hands-on experience with Discovery configuration and troubleshooting.
• Familiarity with integrations using REST, SOAP, and MID servers. Preferred Qualifications:
• Resides in the DC, Maryland, or Virginia area.
• Experience in agile development environments.
• Experience working in other ServiceNow modules, including Strategic Portfolio Management (SPM), IT Operations Management (ITOM), Public Sector Data Services (PSDS), Hardware Asset Management (HAM), or Software Asset Management (SAM).
• Experience connecting separate ServiceNow instances (eBonding). About Us:

We are a leading provider of outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality.

We offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.