ServiceNow Platform ITSM Developer – TS – Remote

ServiceNow Platform ITSM Developer

A ServiceNow developer plays a crucial role in the development of the IT Operations Management area, including Event Management Integrations of Applications, Orchestration of Incident Remediation, Process & Workflow, and Cloud Automation.

The candidate will coordinate and support the design, development, and implementation of ServiceNow solutions within Federal organizations. This role requires a deep understanding of ServiceNow architecture, best practices, and the ability to translate business needs into technical solutions.

IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services.

Responsibilities:

• Design, develop, and implement ServiceNow solutions in alignment with federal government requirements and standards.
• Build solutions in ServiceNow for modules such as ITSM, Portal, Catalog, HR Module, ITBM, SOC, and GRC.
• Develop portals in ServiceNow, adding multiple pages and widgets.
• Customize widgets based on client requirements.
• Understand domain separation and how portals and catalogues work in a domain-separated instance.
• Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
• Define configuration management standards for the technology.
• Automate major processes.
• Interface with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations.
• Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards.
• Stay up-to-date with ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform.
• Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP.
• Troubleshoot and resolve complex technical issues related to ServiceNow implementations.
• Advocate for ServiceNow's advisory and expert services best practices and industry use cases with clients.
• Define solutions across the platform that align with out-of-the-box capabilities. Skills:
• Passion for programming and problem-solving.
• Minimum 6+ years of ServiceNow development experience.
• Custom application development knowledge.
• Excellent coding skills using Java, JavaScript, Angular JS, HTML, CSS, Bootstrap framework.
• Data exchange formats like JSON and XML.
• Ability to write business rules, script includes, and email notifications.
• Server-side and client-side scripting in ServiceNow.
• Workflow build or modify workflows based on client requirements.
• Familiarity with Incident, Change, Requests, Catalogs, and Tasks.
• Catalog building, variable sets, client scripts, UI policies, UI actions, and ACL.
• Debugging skills along with coding skills.
• Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational needs.
• Configuration management field and ability to complete difficult and complex assignments.
• Experience in ServiceNow Discovery & Service Mapping.
• Integrate ServiceNow with other systems and applications within the federal government ecosystem.
• Basic networking skills: Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP, etc.
• Customer service and communication skills: Ability to work graciously with users while resolving their issues. Expectations:
• Quick learner, well-organized, and highly motivated with good communication skills.
• Work with a team of highly skilled developers and excellent mentors.
• Write clean, efficient, unit-testable code with minimal support needed.
• Adhere to the coding and review practices laid down by the team.
• Equally responsible for the quality and timeliness of the modules being worked on.
• Document pseudo-code as applicable w.r.t templates.
• Display keen interest in the latest technologies and share that knowledge with peers and managers.
• Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions. Experience:
• Federal clearance required (Secret or Top Secret or TS/SCI).
• Minimum 5 to 7+ years of ServiceNow ITSM Developer Experience is required.
• Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person).
• Experience working with functional business leaders.
• Experience identifying business objectives and developing outcome-focused roadmaps.
• Enterprise Architect certification preferred (Togaf, IT4IT, etc).
• Cloud platform certification(s) preferred.
• Familiarity with Enterprise Workflow Platform. Qualifications:
• Bachelor's degree in computer science, Information Technology, or related discipline.
• Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies.
• Management consulting experience with ability to travel up to 25%. Required Competencies:
• Customer Focus.
• Collaborates.
• Drives Results.
• Cultivates Innovation.
• Courage.
• Consultative Perspective.
• Manages Complexity.
• Strategic Mindset.
• Technical Development. Employment Pre-requisites: The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer.