ServiceNow IT Service Management

Do you want to make a difference? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to serve every client, organization, and community we support. We stand for our values: building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas, and collaborate towards greater innovation, speed, and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Be inspired and make a meaningful impact with MUFG.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary: We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards the transformation of our IT Service Management platform while supporting current state. You must have a strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through deliverables around the needs of the organization. Excellent communication and documentation skills are essential. If you're passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of our ServiceNow Platform Delivery and Services team.

Required Skillset/Experience:

• 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade, and continuous improvement
• Experience with one or more ServiceNow platform implementations
• Understanding of ServiceNow data model, tables, and relationships
• Deep functional and technical understanding and implementation experience with ITSM products, including Incident, Problem, Change, Request, and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management required
• Experience managing platform availability, performance, and security
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell
• Good understanding of ServiceNow CMDB and ITIL
• Experience implementing REST API integration with third-party tools
• Ability to create custom reports, dashboards, and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development preferred
• Strong problem-solving skills, communication, and collaboration skills

Responsibilities:

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
• Responsible for the development and sustained support of multiple products
• Provide technical stewardship and play a key role in the transformation of our IT Service Management platform while supporting current state.
• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.
• Lead the requirements and design workshops, and implementation of ITSM
• Design, develop, test, implement, and support ServiceNow ITSM capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on-call support as needed
• Maintain adequate process, operational documentation, and reporting

Education: Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience