Solution Architect: ServiceNow HR Service Delivery

Role Overview:

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers. Key Responsibilities:

• Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs and
• Leadership and Advocacy: Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards-being responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.
• Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity. Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality. Be self-driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies.
• Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.
• Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
• Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and Qualifications:
• Bachelor's degree in computer science, software engineering, or a related discipline
• Required Certifications: ServiceNow Certification Implementation Specialist - HR Service Delivery (HRSD), ServiceNow Certified System
• 6+ years of experience utilizing ServiceNow (HRSD module preferred)
• Limited immigration sponsorship may be available Preferred Qualifications:
• Advanced degree (e.g. Masters) preferred
• 3+ years of experience with AI/ML and Generative AI (GenAI) preferred
• Experience across Architecture and Integration, Data Management, and Platform Performance preferred, including: Architecture and Integration: Expert knowledge is required in: HR processes and best practices, designing HRSD workflows, case management, employee service centers, integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow integration Hub, setting up Data Replication, and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture. Data Management: Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports. Platform Performance: In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in using Health Scan Data, and Instance Observer to improve overall system performance.