Itsm Servicenow Platform Leader

Overview: KUBRA is looking for an experienced and dynamic ITSM ServiceNow Platform Leader to join the team. We are looking for an individual who is passionate about moving the platform forward, responsible for driving the strategic direction of the ServiceNow platform to align with our business strategy, roadmap and platform governance.

You will also play a leading role in the delivery of ServiceNow implementation programs and drive strategic transformative solution deployments.

This is a highly profiled and impactful role working closely with visionary leaders across KUBRA passionate about continuous improvements and excellence for our team and our clients.

This is a hybrid opportunity in Mississauga, ON.

What you get to do every day:

• Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.
• Drives ServiceNow and Business process standardization and best practice platform management, enabling us to focus on value delivery.
• Institute ServiceNow technical and security governance to optimize platform performance and minimize long-term technical risk.
• Directly managing and or closely working with teams that support the ServiceNow platform in such areas including but not limited to Administration, Development, Integration, CMDB, and Business Process Improvements, etc.
• Develop and deliver a clear ServiceNow platform roadmap by bringing together corporate strategic initiatives, business drivers, processes with team and client excellence initiatives
• Often wearing the hat of a Solutions Engineer, you will be the SME of all things ServiceNow, bringing to the table platform

What kind of person should you be?:

• Excellent and Disciplined communicator (both written and oral), with confidence necessary to lead recurring meetings with senior leaders, stakeholders, and external clients
• Build effective teams creating the necessary cohesion and aptitude to work with stakeholders that bring forth diverse skills and opinions into clear actionable deliverables
• Must demonstrate excellent relationship management
• Experience leading, authoring, and refining user stories in a scrum and agile environment
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Manage and thrive in a complex innovative environment
• Must have strong time management skills
• Instill trust and gain the confidence and trust of others though KUBRA’s values Teamwork, Tenacity, Versatility, Integrity and Creativity

What skills do you need?:

• 7+ Years of experience on the ServiceNow platform servicing as a Senior Developer / Architect and/or Administrator role
• 10+ Years of management experience in information technology
• 2+ Years in running workshops independently, capturing requirements and mapping to business processes
• Experience in ServiceNow CSM (Omni-Channel), ITSM (Incident, Problem, Change etc.), Case Management, CMDB, Service Portal, Knowledge Management, DevOps, ITOM along with Dashboard & Reporting
• Experience in a Managed Services Provider (MSP), Third Party ServiceNow systems integrator and consulting organizations are considered an asset

What can you expect from us?:

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities

We are a fast-growing and dynamic company offering customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive customer communications solutions for customers. With more than 1 billion customer experiences annually, we have the ability to provide performance-driven value to more than 550 clients every day.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.