ServiceNow Admin

About the position

The ServiceNow Systems Administrator will be responsible for ensuring the effective use and performance of the ServiceNow platform in accordance with industry best practices. This role involves configuring, customizing, and supporting various applications and workflows within ServiceNow, as well as providing technical support to end-users. The position is a 9-month contract based in Tallahassee, FL, with potential extensions.

Responsibilities

• Act as a ServiceNow System Administrator. ,
• Ensure that ServiceNow usage follows industry best practices. ,
• Maintain the health and performance within the ServiceNow platform. ,
• Complete the configuration and customization of applications within the ServiceNow platform. ,
• Build, manage, and support workflows within the ServiceNow platform. ,
• Implement new features and updates within the ServiceNow platform. ,
• Provide technical end-user support for the ServiceNow platform as needed. ,
• Perform additional Systems Administrator tasks as required by the Department.

Requirements

• Five (5) or more years of ServiceNow platform experience. ,
• Four (4) or more years of experience as a Certified ServiceNow System Administrator. ,
• Three (3) or more years of experience as a Certified Professional Application Developer or a Certified Professional Implementer. ,
• Experience in ServiceNow Platform Implementation. ,
• Experience in ServiceNow Management, Instrumentation, and Discovery (MID) Server. ,
• Experience with configuring, managing, and supporting ServiceNow Configuration Management Database modules, including Discovery, various integration tools, Hardware Asset Management (HAM), Software Asset Management (SAM), and Service Mapping. ,
• Experience in configuring, managing, and supporting custom widgets, Flow Design, Integration Hub, and ServiceNow's Employee Center. ,
• Knowledge and ability to work with Glide Ajax scripting.

Nice-to-haves

• Possess a valid ServiceNow Systems Administrator certification. ,
• Possess a valid ServiceNow Certified Application Developer certification. ,
• Knowledge of Information Technology Infrastructure Library (ITIL) principles and best practices. ,
• Knowledge of ServiceNow's Information Technology Operations Management (ITOM) configuration, management, support, and best practices. ,
• Knowledge of ServiceNow's Strategic Portfolio Management (SPM) configurations, management, support, and best practices. ,
• Experience with administering Windows servers. ,
• Knowledge of IT standards in a criminal justice environment. ,
• Excellent problem-solving skills to address technical challenges and optimize system performance. ,
• Knowledge of best practices and implementation using multiple companies/agencies within the same instances of ServiceNow. ,
• Knowledge of ServiceNow's Governance Risk and Compliance configuration, management, support, and best practices. ,
• Knowledge of ServiceNow's Performance Analytics configuration, management, support, and best practices.

Benefits

• Contract position with a pay rate of $60.00 per hour. ,
• Expected hours of 40 per week.