ServiceNow Administrator

Daily Responsibilities: Maintains stability and usability of the platform Performs application maintenance to include performance monitoring and error identification/remediation Manages support for incidents Manages update set creation and migration Leads ServiceNow upgrade planning and execution Manages instance security, user/group access, administration, access control lists, etc.

Job Duties: Administer, configure, and maintain the ServiceNow platform across all modules, including managing out-of-the-box functionality Perform enhancements, upgrades, and maintenance on ServiceNow platforms as necessary Develop and implement fixes for bugs and issues found in ServiceNow Create and modify forms, fields, and flow according to requirements Design and create dashboards and reports to support business operations Resolve incidents and service requests promptly Ensure the security of the ServiceNow platform, including compliance with regulations and internal policies Collaborate with developers on release management activities Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, Business Rules, etc. Create and modify knowledge base articles to enhance user support and documentation

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