ServiceNow Expertise Professional

Job Title: ServiceNow Specialist

About the Job:

We are seeking a skilled ServiceNow Specialist to join our team. As a ServiceNow Specialist, you will be responsible for collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.

Responsibilities:

• Understand what ServiceNow is and its community and services.
• Understand the Citizen Approach within ServiceNow.
• Configuration and maintenance of the ServiceNow platform.
• Developing, maintaining, and customizing ServiceNow applications.
• Managing incidents and requests through the platform.
• Collaborating with cross-functional teams.
• Analyzing system performance issues and providing corrective actions.
• Conducting code reviews to ensure industry best practices.
• Implementing security policies using ACLs, roles, and groups.
• Documenting processes and technical solutions.
• Drive innovative mission solutions and digital transformation.
• Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
• Document and present technical solutions aligned with customer business problems.
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.

Requirements:

• 3+ years of experience in ServiceNow development or similar engineering roles.
• Proficiency in ServiceNow platform development, including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.
• Experience with ServiceNow modules: ITSM and WSD.
• Experience with Citizen development.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Understanding of ServiceNow architecture, data model, and best practices.
• Experience with Service Portal design and development.
• Experience in developing custom applications and integrations with third-party applications.
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.
• Familiarity with Agile methodologies and DevOps practices.
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.
• Knowledge of relational databases.
• Knowledge of ITIL (incident management, change management, etc.).
• Analytical mindset and customer orientation.
• Ability to quickly understand new technology through instruction and self-training.
• Strong written and verbal communication skills.
• Fluid English.
• Critical thinking.
• Team collaboration is key.

What We Offer:

• Permanent contract.
• Flexible Schedule.
• Trainings & Certifications.
• Home Office.
• Flexible retribution.
• Health insurance.