Sr. ServiceNow Developer-- Hybrid Tuesday Thursday onsite a must Newark, New Jersey, 07105, United States --W2 only

Top Skills' Details

• 1. ServiceNow Developer with experience with implementations and management of customers' ServiceNow platform - ITSM implementations project exp andworking with a customerand ITSM configurations. Experience configuring and customizing ServiceNow environments

3. Experience partnering directly with a customer showing strong business acumen and leadership

JD:

The Sr. ServiceNow Developer will be very experienced with engagement delivery of new ServiceNow implementations of ITSM, ITOM, HAM, SAM and SecOps and will have practical experience with leading the delivery of those processes. The Sr. ServiceNow Developer will be part of the project team focused on delivering successful customer outcomes on the ServiceNow platform.

Responsibilities Include, but not limited to:

• Implement ServiceNow platform capabilities specifically the ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Mentor and provide guidance to other developers within the team
• Identify potential problem areas within customer ServiceNow environments and provide consultative resolutions.
• Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.
• Complete all work within agreed timescales and KPIs.
• Assist teams in managing project timelines and customer expectations.
• See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
• Maintain industry leading knowledge to understand all aspects of Software life-cycle from licensing to purchasing to deployment to decommissioning.
• Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards

Qualifications:

• Minimum of having led and delivered 4 ITOM or ITSM implementations
• Experience holding a position configuring and customizing ServiceNow environments
• Experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.)
• Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).

Additional Skills:

• Communication - Customer Experience is important - working with customer and represent the whole project team
• ServiceNow Certified System Administrator (CSA)
• ITOM module, focusing on Discovery and Service Mapping
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) HAM Pro, SAM Enterprise
• ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM
• The hourly range for roles of this nature are $50 to 70/hr. Rates are heavily dependent on skills, experience, location and industry.
• CyberThink is an Equal Opportunity Employer