ServiceNow Developers – Enterprise Service Delivery All Levels with DHS or Secret Clearance

ServiceNow Developers - Enterprise Service Delivery at All Levels

We are looking for skilled ServiceNow Developers to play a pivotal role in deploying services-oriented ServiceNow solutions for our clients. In this position, you will configure, customize, and implement ServiceNow applications to meet specific client employee, customer, IT, and unique service requirements. You will deliver out-of-the-box solutions like HRSD, CSM, and ITSM, while bringing them all together in a unified approach and coupled with unique platform solutions.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices.
• Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency.
• Integration Management: Assist in designing and leading the integration of ServiceNow with other systems for seamless end-to-end processes.
• System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions.
• Technical Documentation: Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.
• Testing and Quality Assurance: Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes.
• User Training: Support end-user training for seamless adoption and utilization of implemented solutions.
• Change Management: Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements.
• Continuous Learning: Stay updated on ServiceNow features, enhancements, and best practices.
• Mentorship and Coaching: Provide technical guidance and mentorship to team members.
• Collaboration and Communication: Coordinate effectively with project managers, stakeholders, and teams.

Required Experiences and Certifications:

• 6 months or more experience implementing ServiceNow solutions.
• ServiceNow mainline certification.
• US Citizenship is required.
• Active DHS clearance, Active ICE Clearance, or Active Secret Clearance (any agency).
• You must reside in the United States and work MUST BE PERFORMED in the United States.

Valuable Skills for this Role:

• The ideal candidate will have 2+ years of experience implementing ServiceNow solutions.
• Any of the below ServiceNow mainline certifications: Certified System Administrator, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – IT Service Management, Certified Application Developer.
• 5 or more of the below micro-certifications: Micro-Certification - Flow Designer, Micro-Certification - Integration Hub, Micro-Certification - Agile and Test Management Implementation, Micro-Certification - Service Portal, Micro-Certification - Automated Test Framework, Micro-Certification - Predictive Intelligence, Micro-Certification - Performance Analytics, Micro-Certification - Virtual Agent, Micro-Certification - Configure the CMDB, Micro-Certification - CMDB Health.
• Hands-on experience configuring or building 10+ ServiceNow applications.
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
• Vast experience in ServiceNow development and architecture.
• Familiarity with ITIL processes and service management principles.
• Strong technical skills, including scripting, workflow configuration, and business rule development.
• Ability to independently design and lead complex user interfaces, integrations, and workflows.
• Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages.
• Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills.
• Experience troubleshooting and resolving technical issues.
• Ability to work effectively in a team-oriented, collaborative environment.
• Excellent communication and interpersonal skills.
• Understanding of performance optimization techniques.
• Strong leadership and team management skills.
• Excellent communication, presentation, and stakeholder management skills.
• In-depth understanding of ServiceNow best practices and industry trends.
• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.