ServiceNow Lead

As a key member of Tata Consultancy Services, you will play a pivotal role in shaping the IT service management landscape. Job Description:

Key Responsibilities:

• Implement cutting-edge ITSM solutions using industry-recognized best practices within the ServiceNow platform.
• Provide top-notch support for Platform tickets, ensuring seamless resolution and minimal downtime.
• Design, develop, and customize innovative ServiceNow applications, workflows, and scripts, including Business Rules. Instructions:

Work closely with cross-functional teams to deliver high-quality solutions that meet business needs. Language:

English is the primary language used for all communication and documentation. Requirements:

Strong understanding of ITIL frameworks and ServiceNow platform features.

Excellent problem-solving skills and ability to collaborate effectively with stakeholders.

Proficiency in designing, developing, and customizing ServiceNow applications, workflows, and scripts.

Ability to work independently and as part of a team to achieve shared goals.

Strong analytical and communication skills, with excellent attention to detail.