ServiceNow Developer Lead

Position Overview PNC's greatest differentiator is our people, who deliver exceptional customer experiences across the markets we serve. As a(n) Application Developer Lead within PNC's IT Service Management organization, you will be based anywhere PNC has a footprint.

Job Profile Position Overview PNC's people are our competitive advantage in delivering exceptional customer experiences. As an Application Developer Lead within PNC's IT Service Management organization, you will be based anywhere PNC has a footprint.

Job Description

• Crafts and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
• Solves complex problems efficiently.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies, and tools to advance business initiatives and capabilities.

PNC employees take pride in our reputation, expecting our employees to be:

• Customer Focused - Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk - Assessing and effectively managing risks associated with their objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework. Key Responsibilities
• Recommends strategic initiatives consistent with the platform vision to move the platform forward.
• Designs ServiceNow integrations and works with ServiceNow, business partners, and technical teams for smooth implementation.
• Influences and consults on pros, cons, and risks to business partners on technical decisions during enhancement and project delivery.
• Serves as administrator and platform support resource.
• Works with Internal Controls, audit support teams, testing, and validation teams when demands meet SOX/GxP regulation/validation and change management requirements.
• Leads ServiceNow implementation projects for entire system lifecycle.
• Researches and applies available ServiceNow hotfixes, patches, and upgrades while ensuring configurations and customizations function as expected.
• Provides end-user technical and functional support for the ServiceNow platform by working with team members. Required Competencies
• Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies.
• Application Design, Architecture – Knowledge of application design activities, tools, and techniques.
• Application Development Tools – Knowledge of specific tools and toolkits for the development and support of applications.
• Application Testing – Knowledge of application testing and ability to design, plan, and execute strategies and tactics to ensure software quality.
• Packaged Application Integration – Knowledge of packaged application software integration with company applications, databases, and technology platforms.
• System Development Life Cycle – Knowledge of project management techniques and ability to plan, design, develop, test, implement, and maintain segments and phases.
• Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools, and techniques. Work Experience Roles at this level typically require a university degree, 3+ years of relevant industry experience, or a comparable combination of education and experience.