ServiceNow Implementation Manager

Your Journey at Mycnajobs Starts Here:

Mycnajobs offers a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership.

Over our history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Job Description

Mycnajobs is seeking a passionate leader to guide our clients through their ServiceNow ITOM (IT Operations Management) program and share their knowledge of ITOM's services, processes, and best practices for IT operations availability to maximize its value.

This position requires an individual that demonstrates leadership, decision-making, and management skills, and to oversee the ServiceNow ITOM implementations to serve our clients with excellence. Responsibilities:

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• The primary focus of this role is IT Operations Management (ITOM) and Integrations, but the selected resource may also be assigned work on other ServiceNow modules (ITAM, ITSM, ITBM, DevOps)
• Demonstrate deep knowledge and experience of running an IT Operations Management program
• Advise clients on leveraging ServiceNow for supporting their ITOM program
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
• Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on ServiceNow final quality assurance reviews of all deliverables
• Design and deliver end user training
• Expand client's vision and opportunities to drive additional business value through ServiceNow Desired Skills:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in one or two of the following: Discovery, Event Management, HAM, SA, and Service Mapping Qualifications:
• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM (IT Operations Management)
• Proficient in ServiceNow ITOM development (configuration and coding)
• Experience managing & delivering multiple projects at the same time
• Experience providing business/operations/technical consulting to senior leaders
• Strong organizational, interpersonal and presentation skills
• Excellent written and oral communication skills
• Exceptional problem solving, critical thinking, and analytical skills
• Working knowledge of project planning and project management methods and tools
• Willingness to travel a minimum of 30%

We expect the candidate to uphold Mycnajobs' values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.