ServiceNow Systems Analyst

Key Responsibilities

• You will champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• You will serve as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects.
• You will identify and recommend process improvements that significantly reduce workloads or improve quality.
• You will consult/analyze/lead on more complex assignments and/or projects.
• You will collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively.
• You will continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
• You will prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
• You will consult and act as a resource to appropriate internal/external stakeholders to assess and propose solutions to stated business problems.
• You will translate and convey the overall business vision into more complex technical requirements and tactics for product development.
• You will clearly articulate, document, and validate more complex technical requirements.
• You will collaborate with cross-functional teams to manage dependencies.
• You will provide direction and collaborate effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality, and risk of assigned projects.
• You will escalate more complex issues/conflicts to management as needed.
• You will partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap.
• You will stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.

Requirements

• A 4-year Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 3 - 5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related role within a development team that directly aligns with the specific responsibilities for this position.
• Proven track record as a strong collaborator and communicator.
• Ability to read, analyze, and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
• Confident, comfortable communicator with strong written and verbal communication skills.
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules.
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment.

About Us

We are Lincoln Financial Group. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.