Technical Solution Architect, ServiceNow

Technical Solutions Architect - ServiceNow

We are seeking a Technical Solutions Architect to join our team at Zones, a Global Solution Provider of end-to-end IT solutions. As a Technical Solutions Architect, you will be responsible for providing pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services.

You will work cross-departmentally with Zones Sales, Service Delivery, TSC, PPM, and Marketing teams to act as a liaison and ServiceNow Subject Matter Expert (SME). The TSA will collaborate with the Practice Leader to define, execute, and monitor the go-to-market (GTM) strategy focused on expanding Zones' capabilities across industries.

The successful candidate will have a deep understanding of the ServiceNow platform and its various modules, including ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and App Engine. You will assist in the development of ServiceNow products, services, and solution offerings, aligned to GTM field implementations of ServiceNow ITSM, ITOM, ITBM, and CSM frameworks.

You will lead internal enablement initiatives across Marketing, Finance, Sales, and Delivery to drive ServiceNow market adoption and provide compelling ServiceNow presentations, solution demos, and proof-of-concepts (POCs). Facilitate Quarterly Business Reviews focused on ServiceNow adoption and impact.

Join sales on customer-facing discovery calls to understand business needs and design tailored ServiceNow solutions. Provide ServiceNow solution design, configuration, optimization, and capacity planning for client environments.

In coordination with leadership, expand Zones' ServiceNow capabilities and support talent and skill development across the ServiceNow practice. Lead evaluations and partner onboarding for ServiceNow technology and solution alliances.

Plan and execute training programs to enable Zones' technical sellers and solution architects to build competitive, high-impact ServiceNow solutions.

Requirements:

• 12+ years in Solution Architecture; 8+ years working with the ServiceNow platform across enterprise environments.
• Strong understanding of ServiceNow modules and the ability to tailor solutions based on client business processes and goals.
• Demonstrated ability to develop creative, scalable solutions to advanced ServiceNow-related technical challenges.
• Excellent project management and multitasking skills, with strong stakeholder engagement across technical and business teams.
• Outstanding communication skills, with the ability to bridge business needs with technical execution.
• Team-oriented, highly collaborative, with a proactive, customer-first mindset.

What We Offer:

• A comprehensive benefits package, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.
• A dynamic and collaborative work environment, with opportunities for professional growth and development.
• A global team who are client-centric, passionate about tech, and committed to lifelong learning.