ServiceNow Implementation Manager

About Your Journey at Mycnajobs

Mycnajobs offers a meaningful and rewarding career where you can build trust, deliver results, and make an impact. We value your individuality and care for your well-being while nurturing your career growth. Job Description

Mycnajobs is seeking a passionate leader to guide clients through their ServiceNow ITOM program and share knowledge of ITOM's services, processes, and best practices for IT operations availability. This role requires leadership, decision-making, and management skills to oversee ServiceNow ITOM implementations. Responsibilities:

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts, and assist with preparing SOWs (Statement of Work)
• Demonstrate deep knowledge and experience of running an IT Operations Management program
• Advise clients on leveraging ServiceNow for supporting their ITOM program
• Lead project implementation and oversee architectural design, working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
• Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on ServiceNow final quality assurance reviews of all deliverables
• Design and deliver end user training Desired Skills:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in one or two of the following: Discovery, Event Management, HAM, SA, and Service Mapping Qualifications:
• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM (IT Operations Management)
• Proficient in ServiceNow ITOM development (configuration and coding)
• Experience managing and delivering multiple projects at the same time
• Experience providing business/operations/technical consulting to senior leaders About Us

Mycnajobs is a leading provider of audit services, tax, advisory, risk, and performance services. We serve clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks.