Sr. Technical Consultant, ServiceNow Finance

Job Description:

The Role A Sr. Technical Consultant (TC), ServiceNow Finance & Supply Chain Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams - consulting with customers and configuring the growing ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line - which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO) Solutions - all with the goal of accelerating and driving customer business outcomes.

Responsibilities:

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains

• Advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes

• Lead customer design workshops focused on ServiceNow Platform and Solution technology

• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement

• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

• Develop required integration components (SSO, LDAP, etc.) with multiple systems

• Develop and enhance UI and mobile components using the ServiceNow framework

• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

• Juggle multiple and complex projects/initiatives

• Promote continuous improvement practices for delivery/engagement materials

• Support specific sales activities when required

• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Qualifications:

To be successful in this role, we need someone who has:

• At least 3+ years of configuration/development experience complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments

• Preferably at least 2+ years of configuring/developing ServiceNow while holding ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

• Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.

• Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

• Strong programming skills

• Experience in designing & building scalable web services

• Proficiency in web technologies like XML, REST, and JSON

• Exceptional debugging, testing, and problem-solving skills

• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

• Proven team player and team builder