ServiceNow Principal Technical Consultant

As a Principal Technical Consultant at Crossfuze, you will provide guidance to our customers on modeling and automating their processes in ServiceNow. You will develop solutions for their ServiceNow environment while maintaining a deep understanding of IT Asset Management (ITAM) principles and best practices. Key Responsibilities:

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders
• Advise customers on leveraging ServiceNow to enhance their business processes
• Guide customers in completing documentation, such as business requirement workbooks, for technical aspects of the solution
• Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Provide ad-hoc oversight and training for future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, including oversight and unit testing of partner resources development
• Offer expertise in ServiceNow best practices focused on configuration vs. customization
• Be an expert in ServiceNow platform capabilities and guide project teams in scripting, workflows, and overall platform best practices
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other team members upon request Requirements:
• 5+ years of experience implementing, configuring, and customizing ServiceNow
• 4+ years of experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• A deep understanding of ITAM principles and best practices and the ability to deliver high-quality solutions that meet customer needs and industry standards
• Strong understanding of ITIL methodologies, IT architecture, JavaScript, and web software design principles
• Working knowledge of relational databases
• Ability to prioritize, manage, and refine the project backlog, ensuring stories are well-defined and ready for development
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members
• Ability to work remotely and with remote resources as needed
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple projects
• Required Certifications: ServiceNow System Administrator Certification, ServiceNow Application Developer Certification, ServiceNow Implementation Specialist in four or more applications Benefits:
• The quality of work is more important than when or where it gets done. We offer flexible remote work options, including half-day Fridays, email cleanup, and time off for personal activities
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We support you in your professional goals and offer family-friendly benefits
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption, and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• We believe in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee and 5 additional people of their choice Equal Employment Opportunity:

Crossfuze is committed to equality and does not discriminate against or harass any employee or applicant based on protected characteristics such as race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, or public assistance status.