Sr. Manager, ServiceNow Architecture

Transforming Patients' Lives through Science

Bristol Myers Squibb is a company that transforms patients' lives through science. Our work is not ordinary, and our employees are empowered to apply their individual talents and unique perspectives in an inclusive culture.

ServiceNow Technical Architecture Role

We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies. To accelerate our ability to serve patients around the world, we must unleash the power of technology.

In this role, you will be responsible for designing, developing, and maintaining the ServiceNow technical architecture of the ServiceNow platform. You will collaborate with stakeholders, business analysts, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

Key Responsibilities

• Architect, design, develop, test, and maintain ServiceNow platform following industry best practices.
• Implement and communicate best practice principles for Architecture & Integration ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.
• Work closely with cross-functional teams to deliver ServiceNow solutions.
• Work with the development team to troubleshoot and resolve issues/incidents.
• Support ServiceNow Architecture and lifecycle management for new and existing ServiceNow Integrations.
• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.
• Ensure clear communication and transparency within the team and stakeholders.
• Identify opportunities for new/improved Architecture opportunities.
• Identify and implement platform optimization opportunities.
• Collaborate with Quality, Cybersecurity, and Testing teams to ensure the quality and security of the platform and the solutions provided.
• Communicate with the business process analysts and stakeholders to identify current and future roadmap and strategies for the platform.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Mentor and train junior ServiceNow developers.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 5+ years of experience in ServiceNow development and implementation with an architectural focus.
• Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD).
• Proficiency in ServiceNow platform functionalities including Service Catalog, Flow Designer, Workflow Editor, Scripting, and Integration Hub.
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Experience with ServiceNow integrations.
• Experience with ServiceNow scripting languages.
• Experience with ServiceNow reporting and analytics.
• Experience with Agile development methodologies.
• Experience with ServiceNow performance tuning and optimization.
• Experience with ServiceNow security and compliance.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) certification is a plus.

A Career that Transforms Lives

You will have the opportunity to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based, and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role.