Overview

Bowhead seeks a Full Stack / Service Now Developer to join our team supporting the Program Office for NSWC Corona in Norco, California.

This position is 100% onsite.

Responsibilities

• Systems Administrator administers and supports daily operational requirements of computer network systems including workstation, file servers, and web servers.
• Installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation.
• Cyber WorkForce (CWF) directives are maintained and up to date with respect to certifications
• Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services.
• Lead Systems Administrator trains staff on software applicable to their position, assists customers with information technology, monitors system configuration (hardware and software), and provides instruction on computers and applications.
• Answering questions about installation, operation, configuration, and customization.
• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
• Software support includes, but not limited to Windows and Linux/Unix operating systems, Microsoft Office Suite, and various specialty engineering and scientific development tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Support also includes working with the organizations Information Systems Security Officer (ISSO) for achieving system accreditation.
• Provide recommendation to future IT needs of the organization.
• Maintain data files and monitors system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.

Qualifications

• Hands-on experience with ServiceNow in an enterprise IT environment.

• Experience in DoD environments including RMF, STIGs, and DISA tools.

• Proficiency in managing virtualized environments (VMware, Hyper-V).

• Strong skills in PowerShell, Bash, or similar scripting languages.

• Excellent problem-solving and communication skills.

• A high school degree, or a GED, and more than seven (7) years of relevant system administration and five (5) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR

• A bachelor's degree in a relevant field and four (4) years of relevant system administration, and three (3) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR

• A master's degree in a relevant field and two (2) years of relevant system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions.

• Security+ CE (required for IAT Level II compliance)

• Microsoft, Red Hat, or VMware certifications (e.g., MCSA, RHCSA, VCP), ITIL Foundation, CISSP, or other cybersecurity certifications a plus

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the minimum Secret level.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

LI-MN1