ServiceNow Business Analyst & Process Engineer

ServiceNow Business Analyst & Process Engineer

K2 Partnering Solutions is a global leader in technology consulting, talent solutions, and business transformation. We empower digital transformation through deep expertise in ServiceNow and enterprise technology solutions.

Location:

Remote / Client Site (as needed)

Job Type:

Full-Time

Job Summary

K2 Partnering Solutions is seeking a skilled ServiceNow Business Analyst & Process Engineer to join our dynamic team. This dual-role position is responsible for gathering business requirements, analyzing and documenting processes, and delivering ServiceNow platform solutions that align with business needs and enhance service delivery.

Key Responsibilities

• Collaborate with stakeholders to gather and define business and functional requirements.
• Analyze current business processes and identify areas for improvement.
• Design, document, and implement optimized workflows on the ServiceNow platform.
• Translate business needs into technical specifications for developers.
• Act as a liaison between business units and ServiceNow technical teams.
• Create user stories, process flows, and functional specifications.
• Conduct testing, training, and support during implementation phases.
• Monitor and report on project progress, risks, and issues.
• Ensure compliance with governance standards and best practices.
• Provide ongoing support for continuous improvement initiatives.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• 3+ years of experience as a Business Analyst or Process Engineer.
• 2+ years working with ServiceNow platform or similar platform, especially ITSM, ITOM, or HRSD modules.
• Strong understanding of ITIL frameworks and service management principles.
• Excellent analytical, communication, and problem-solving skills.
• Experience with Agile/Scrum methodologies is a plus.
• ServiceNow Certified System Administrator or other relevant certifications preferred.

Location and Travel

This position is hybrid or remote, with occasional travel to client sites, ServiceNow events, and internal meetings as required.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individual’s actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.