ServiceNow Consultant

Job Description

We are seeking a skilled ServiceNow Developer to join our team at Slalom. As a modern technology company, we disrupt the market and bring to life the art of the possible for our clients. Our technologists have a passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems.

This role will act as a Developer for ServiceNow engagements focused on Employee Center by proposing, architecting, and leading ServiceNow solution delivery based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity.

• Support projects to implement IT-focused ServiceNow solutions in client environments - aligning with ServiceNow Implementation and Technical Best Practices.
• Participate in and provide guidance during process mapping, functional design, and analysis workshops.
• Work with business process owners/SMEs to develop technical solutions including validation of customer requirements with regards to 'needs' vs. 'wants'.
• Lead the delivery of ServiceNow solutions through estimation of effort, creation of user stories all based on and considering ServiceNow and process design best practices and standards.
• Support testing of implemented solutions.
• Write technical deliverables that are complete, consistent, high quality, and deliver the desired information.

Requirements

• You are a person who likes being part of modern, developing teams and have implemented new technologies and business operational models and transformational projects.
• You have experience delivering complex transformations, with multiple stakeholders - recommending and implementing solutions for exceptional outcomes.
• You have a passion for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences.
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement.

Experience

• 5+ years of broad ServiceNow experience across the platform, specifically in ServiceNow Employee Center.
• Ability to configure ServiceNow discovery and Service Mapping to discover infrastructure components. Ability to set up and maintain discovery schedules, configure probes, and troubleshoot issues. Ability to configure MID servers.
• Very good knowledge of Service Portal and how it maps to AngularJS. Should be able to write and maintain custom AngularJS directives.
• Experience implementing specific ServiceNow Product, specifically in ServiceNow Employee Center.
• Proven ability to leverage the ServiceNow platform to automate common requests (service catalog) and integrate with common platforms (Active Directory, SCCM, Workday, SaaS applications, etc.) using programmatic methods (e.g., APIs, microservices).
• Advanced knowledge of network infrastructure - networks, protocols, email (SMTP, POP3).
• Good understanding of basic application, server, network, storage, and cloud infrastructure components.
• Demonstrated work history with Agile development methodology.